T & C - Home Moving Company

These terms and conditions outline the rules and regulations for the use of Home Moving Company INC James Kahn Removals.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use Home Moving Company If you do not agree to talk about all the terms and conditions stated on this page.
The following terminology applies to these terms and conditions, privacy statement and Disclaimer notice and all Agreements: “Client”, “You” and “your” Refer to you the person log on this website and complaint to the company’s terms and conditions. “They Company”,” Ourselves”,” we”, and “Our” refer to our Company. “Parties”, or “Us” refer to our company. All terms refer to the offer, acceptance, and consideration of payments necessary to undertake the process of our assistance to and Clients’ need in respect of the provision of the company’s stated services, in accordance with and subject to, prevailing law of the UK. Any uses of the above terminology or other words in the singular, plural, capitalization, and/or he/ she or they are taken as interchangeable and therefore as referring to the same

Reservation of Right

We reserve the right to request that you remove all links or any particular link to our websites. You approve to immediately remove all links to our websites upon request. We also reserve the right to amend these terms and conditions and it’s linking policy at any time. By continuously linking to our websites, you agree to be bound to and follow these linking terms and conditions

Removal of a link from our websites

If you find any link on our websites that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links but we are not obligated or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the websites remain available or that the material on the websites is kept up to date

Disclaimer

To the maximum extent permitted by applicable law, we excluded all representation, warranties, and conditions relating to our websites and the use of this website. Nothing in this disclaimer will:

Limit or exclude our or your liability for death or personal injury;
Limit or exclude our or your liability for fraud or fraudulent misrepresentation;
Limit any of our or your liabilities that may not be excluded under applicable law; or
Exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the websites and their information and services on the websites are provided free of change, we will not be liable for any loss or damage of any nature.

Cancellation Charges & Deposits
If a booking is cancelled more than 72 hours prior to the scheduled removal date, no cancellation charge will apply.
If a cancellation is made within 48 hours of the scheduled removal date, a cancellation fee equivalent to two hours’ labour (plus VAT) will be charged.
All deposits are non-refundable. Payment of the deposit constitutes acceptance of our Terms and Conditions in full.
All quoted prices are subject to VAT unless otherwise stated.
To secure your booking and avoid delays or disruption to your scheduled service, a Goods in Transit charge of £45.00 plus VAT is required in advance. Upon payment of this deposit, it will be deemed that you have read, understood, and agreed to our contractual Terms and Conditions.

Arrival Time Window & Liability
All booking times are estimates only. We operate an arrival window of up to 6 hours from the agreed time.
Arrival at any point within this window shall be deemed on time and in accordance with the contract.
For the avoidance of doubt:
• No compensation, refund, or price reduction will be offered for arrival within this time window
• We accept no liability whatsoever for any loss, cost, inconvenience, or delay arising from arrival within this permitted window
By confirming your booking, you expressly agree to these terms.

Goods in Transit Insurance
Goods in Transit cover applies strictly to the transportation of your goods whilst loaded on our vehicle.
Cover is limited to loss or damage arising directly from:
• A road traffic collision involving our vehicle, or
• Fire affecting the vehicle
For the avoidance of doubt, a valid claim will only arise where a collision or fire results in damage to the vehicle and causes a demonstrable loss or damage to the goods being transported.
Any alleged loss or damage to items occurring during transit without evidence of collision or fire shall not constitute a valid claim under this cover.
This policy does not extend to:
• Wear and tear
• Minor cosmetic damage
• Damage caused by movement within the vehicle where no collision has occurred
• Improper or insufficient packing
Customers are advised to obtain separate, comprehensive insurance cover through their own insurer for protection against all other risks not expressly covered under this policy.

Wear and Tear & Liability Disclaimer
Wear and tear occurring during transportation, particularly where items are not adequately or professionally packaged, does not constitute a valid claim.
Customers are strongly advised to ensure that all items are properly packed or to arrange independent insurance cover through their own insurer prior to the move. While we take all reasonable care during handling and transportation, certain circumstances—such as restricted access, narrow passageways, staircases, and general manoeuvring constraints—may result in minor cosmetic contact or friction damage. Such occurrences are inherent risks of the moving process and are not grounds for liability.
Bulky or oversized items, including but not limited to mattresses, wardrobes, and sofas, may come into unavoidable contact with walls, ceilings, banisters, or railings despite all due care. Any resulting cosmetic wear and tear shall not be considered damage for the purposes of a claim, and no liability or compensation will be accepted.
Our team will, where possible, advise on access limitations and associated risks. However, ultimate responsibility rests with the customer to ensure that sufficient access and clearance exist for the safe movement of goods. Where items cannot be moved without risk due to space constraints, we reserve the right to proceed at the customer’s risk or decline the move.
It is the customer’s responsibility to ensure that all items will fit through entrances, exits, hallways, and staircases at both collection and delivery locations.

We accept no liability for damage to:
• Antique, second-hand, or recycled furniture, where claims should be directed to the customer’s own insurance provider
• Items of sentimental value beyond reasonable market value
• Flat-pack, chipboard, or self-assembled furniture, which is inherently vulnerable to structural weakness
For the avoidance of doubt, the above circumstances do not constitute valid claims, and no compensation will be offered under these conditions.
Post-Completion Liability Waiver
Upon completion of the removal services and once our team has vacated the premises following the successful delivery of goods, James Kahn Removals shall have no further liability for any claims, loss, or damage relating to the property or its contents.
This includes, but is not limited to:
• Items left behind at the collection or delivery address
• Alleged damage identified after our departure
• Any issues not raised and recorded at the time of completion
All customers are required to inspect their goods and the property prior to our departure. Any concerns must be raised immediately on-site. Claims made after completion and departure will not be accepted.

Overnight Storage, Standing Charges & Failed Completion
Where we have been instructed to carry out the transportation of goods, it is the customer’s responsibility to ensure that full and uninterrupted access is available at the delivery address. This includes, but is not limited to:
• Availability of keys
• Correct access codes
• Legal completion of property purchase or tenancy
• Clear and safe access for unloading
If we are unable to unload the vehicle due to any issue outside of our control (including failed property completion), the following charges will apply:
Standing Time & Overnight Storage Charges (Up to 10:00 AM Next Day)
A 12-hour standing and storage charge, including Goods in Transit (GIT) / storage insurance, will be applied. Charges will run until 10:00 AM the following day, after which normal hourly rates will resume as per the agreed tariff.
Van Rates (Transit / Caddy / Vivaro / Hiace / Luton 4.5m):
• 12-hour standing & storage charge: £375.00 + VAT
• GIT / Storage Insurance: £45.00 + VAT
7.5 Tonne Vehicles (e.g. DAF, Mercedes Atego):
• 12-hour standing & storage charge: £675.00 + VAT
• GIT / Storage Insurance: £95.00 + VAT

It is the customer’s responsibility to ensure that all relevant parties, including solicitors, estate agents, and representatives, are fully informed and prepared to allow timely access for unloading.
Failure to provide access resulting in delays will incur the above charges, and may impact our ability to meet subsequent scheduled commitments.

Payment Terms & Contractual Agreement
Upon receipt of a booking deposit of the agreed amount, it is understood and agreed that the customer accepts and is bound by the Terms and Conditions of James Kahn Removals.
By engaging our services, you agree to pay all charges incurred in connection with the services provided. This includes, but is not limited to:
• Labour provided by our workforce
• Use of vehicles
• Fuel and transportation costs
• Any additional time or services required to complete the move
All outstanding balances must be paid in full prior to unloading of goods at the delivery address. We reserve the right to withhold unloading until full payment has been received.
In the event of any dispute or disagreement, payment for services already carried out must not be withheld or delayed. Any disputes should be raised separately and will be addressed in accordance with our complaints procedure.
Failure to make payment in accordance with the agreed terms may result in:
• Delays to service completion
• Additional charges in line with the agreed tariff
• Further recovery action where necessary
Due to prior circumstances, these payment terms are strictly enforced as part of our operational policy.